Meet Amanda Stevens
Entertaining. Inspiring. Humorous. Engaging. Memorable. These are just some of the words used to describe Amanda Stevens, CSP. After wowing audiences in 14 countries for more than a decade on the speaking circuit, Amanda is widely regarded as one of the best female speakers in Australia.
Her ability to tailor each presentation and connect with each audience in a uniquely tailored way enables her to deliver powerful messages that provoke, stick and inspire action. Book Amanda for your next conference or event and you’ll experience impact and value that lasts long after she’s walked off stage.
Amanda’s specialty is the customer experience. She’s passionate about it, blogs about it and writes books about it. But her approach transcends a one-dimensional customer service message; her content is based on powerful, proven and practical strategies for turning customers into advocates and it can be applied to any industry.
Amanda is able to customise her approach, tailor her stories and direct her message to meet each individual brief. She can layer in powerful communication messages and deliver lessons that resonate at every level of an organisation. She’s also able to facilitate workshop discussions integrate interactive team exercises where appropriate. After all, creating brand advocates is a team sport.
With a double degree in marketing and consumer psychology, Amanda has authored five books and is highly regarded as a marketing consultant, having been engaged to work with brands such as Microsoft, Westpac, Foxtel, Lend Lease, Priceline, and even advising at the highest levels of Australian politics.
She’s shared the stage with the likes of Sir Bob Geldof, Sir Richard Branson and Condoleezza Rice and has presented for audiences ranging in size from 30 to 3,000 at all levels of business. With four keynote topics and four workshop options that can be combined to suit your conference theme and unique needs, Amanda’s able to kick off or close any conference with a high energy, entertaining keynote or she can facilitate a structured, tailored workshop for a small leadership group … and anything in between.
Amanda is a Certified Speaking Professional, one of the highest accolades given to a professional speaker by the Professional Speakers Association of Australia.
DOWNLOAD AMANDA’S FULL SPEAKER KIT HERE
Watch Amanda in Action…
List of Topics
RADICAL CUSTOMER OBSESSION: HOW TO GROW YOUR BUSINESS BY PUTTING YOUR CUSTOMER AT THE HEART OF EVERYTHING YOU DO
In a world where products can be copied and prices can be matched, customer experience is the last true competitive advantage. Today’s customers expect more than “good service.” They want a brand that knows them, values them, and designs every interaction with their needs at the centre.
In this high-energy, interactive keynote, we will explore what it means to go beyond “customer focus” into Radical Customer Obsession. This is a mindset and strategy where loyalty is earned not by transactions but by relentless value creation, emotional connection, and unforgettable moments.
No fluff and no theory overload, just real-world examples, proven strategies, and practical actions your team can start implementing immediately.
Key Takeaways & Topics Covered:
1. The New Loyalty Equation
- Why loyalty is less about points and perks and more about trust, speed, and emotional connection
- How customer expectations are being shaped by brands big and small, and what you can borrow from their playbooks
2. Designing “Wow” Moments at Every Touchpoint
- The psychology of surprise and delight, and how to create micro-moments that stick in customers’ minds
- How to spot and fix hidden “experience gaps” before they cost you business
3. Listening Louder: The Science of Deep Customer Insight
- Moving beyond surveys: how to capture unfiltered customer truths from social listening, behavioural data, and frontline feedback
- Turning insights into action without overcomplicating the process
4. Building a Culture of Obsession
- How to get every team member, not just your customer service team, thinking and acting with the customer in mind
- Stories and case studies from brands that have made customer obsession a measurable growth driver
5. From Good to Irreplaceable: Making Your Brand Stick
- How to create emotional anchors that keep customers coming back even in a crowded market
- The role of consistency in building lasting trust
The Experience
This is not a “service workshop.” It is an inspiring, action-packed session filled with stories, interactive moments, and practical frameworks. Participants will leave with:
- A clear playbook for becoming truly customer-obsessed
- Fresh ideas to deliver standout experiences at every stage of the customer journey
- A renewed sense of purpose about the role they play in building loyalty and advocacy
By the end of the keynote, your audience will see customer experience not as a department but as a company-wide mission that drives both loyalty and growth.
TURNING COSTUMERS INTO ADVOCATES: HOW TO SPARK PASSION, EARN LOYALTY, AND BUILD A MOVEMENT AROUND YOUR BRAND
This keynote dives deep into the art and science of advocacy, why it happens, how to inspire it, and how to design customer journeys that naturally lead to it. Packed with real-life examples, interactive exercises, and simple tools, this is an energising and practical session that shows you how to turn happy customers into your most powerful growth engine.
Key Takeaways & Topics Covered:
1. The Advocacy Advantage
- Why advocacy drives higher conversion and lower acquisition costs than any other marketing channel
- The difference between loyalty and advocacy, and why one does not automatically lead to the other
2. Mapping the “Moments That Matter”
- How to identify the exact points in your customer journey that trigger sharing, referrals, and recommendations
- Turning these moments into repeatable, scalable brand experiences
3. The Psychology of Sharing
- Why people talk about certain brands and not others
- How to give customers stories worth telling and make it easy for them to tell them
4. Designing Advocacy Loops
- How to reward and recognise advocates without making it feel transactional
- Leveraging user-generated content, reviews, and social proof to fuel organic growth
5. Advocacy in the Age of AI
- How AI tools can identify potential advocates, track advocacy impact, and personalise engagement strategies
- Practical, low-cost ways to amplify customer voices at scale
The Experience
This is a fast-paced, interactive session designed to spark creativity and action. Participants will walk away with:
- A clear strategy for building advocacy into the DNA of their customer experience
- Tools and templates to identify, activate, and reward advocates
- Inspiration and examples from brands that have turned customer passion into unstoppable growth
By the end of the keynote, your audience will know exactly how to transform everyday customers into loyal ambassadors and turn word-of-mouth into a deliberate, scalable growth strategy.
CONNECTING WITH THE AI-CONNECTED CONSUMER: HOW AI IS REWIRING EXPECTATIONS, REDEFINING LOYALTY, AND RESHAPING THE FUTURE OF CUSTOMER CONNECTION
In this customised and experiential keynote, we will explore the powerful ways AI is reshaping how people search, shop, share, and make decisions, and how brands can respond in ways that feel personal, relevant, and unforgettable.
Far from being a “tech-heavy” session, this keynote is zero jargon and zero overwhelm. It is practical, inspiring, and commercially useful with ideas your audience can put into action immediately.
Key Takeaways & Topics Covered:
1. From Search to Sense-Making: How AI and Wearables Are Rewriting Online Behaviour
- The rise of conversational and predictive search (e.g. “find me the best holiday I’ll actually love”)
- How wearable devices are merging the physical and digital worlds, making your brand part of a consumer’s daily life without them even thinking about it
- Why consumers will expect instant, personalised recommendations and how to deliver without breaking budgets
2. Social Sharing 2.0 — From “Look Where I Am” to “Look What I’m Experiencing”
- The next wave of social media: immersive, experiential sharing powered by AI-generated highlights and narratives
- What brands can do to become part of their customers’ story rather than a backdrop to it
- Practical examples of creating shareable, “AI-enhanced moments” that spark organic advocacy
3. The Hyper-Informed Consumer and the New Rules of Influence
- How AI is giving customers unprecedented access to real-time product comparisons, reviews, and reputation data
- Why the traditional sales funnel is collapsing into a “decision instant” and how to show up in that critical moment
- How to shift from convincing to co-creating value with customers
4. Scaling Human Connection: AI as Your Outbound Sales Wingman
- Using AI to pre-qualify, personalise, and even initiate meaningful customer conversations at scale
- The “human-in-the-loop” model that blends automation with authentic relationship building
5. Three Simple AI Wins to Elevate CX and Drive Loyalty
- Quick, low-cost AI applications that can instantly improve personalisation, response speed, and service delight
- How to extend the post-purchase journey to create superfans and brand advocates
The Experience
This is not a lecture. It is a high-energy, interactive session that blends real-world case studies, live audience interaction, and hands-on demonstrations of AI’s potential. Participants will leave with:
- Clear insights into what the AI-connected consumer expects right now and where they are heading next
- Practical tools and ideas they can implement the same day
- Fresh inspiration for reimagining customer journeys with creativity and confidence
By the end of the keynote, your audience will not only understand the AI-driven shifts shaping consumer behaviour, they will be energised to act on them.
Videos / Showreel
DOWNLOAD AMANDA’S EVENT RESOURCES HERE
Want Amanda To Speak At Your Event?
If you’d like to hire Amanda to speak at your event, fill out the form below and our team will be in touch.